Refund policy

Returns & Refund Policy
Effective Date: November 2026
Company Name: David Evans Agricultural Ltd (trading as DEAL Wales)
Company Registration Number: 04420870
VAT Number: GB793663287
1. Overview
At DEAL Wales, we aim to ensure you are completely satisfied with your purchase. This policy outlines your rights and our procedures for returning goods bought online through dealwales.co.uk, in accordance with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
2. Standard Online Orders (Consumer Customers)
If you are purchasing as a private individual (consumer) online, you have the legal right to cancel your order within 14 calendar days of receiving your goods, for any reason.
To qualify for a return under this right:
  • Notification: You must inform us of your decision to cancel within 14 days of delivery by emailing parts@dealwales.co.uk or calling 01446 781711 with your order number.
  • Return Timeframe: Once you have notified us, you have a further 14 calendar days to return the goods to us.
  • Condition of Goods: Items must be returned unused, unmounted, free from fuel/oil (for machinery and garden equipment), in their original packaging, and with all manuals, accessories, and tags intact. We reserve the right to make a deduction from the refund for any loss in value resulting from unnecessary handling or use.
3. Return Shipping Costs
  • Unwanted Items (Change of Mind): Unless the item is faulty or was sent in error, you are responsible for paying the return shipping costs. We recommend using a tracked and insured courier service, as we cannot accept responsibility for items lost or damaged in transit.
  • Faulty or Incorrect Items: If an item arrives damaged, faulty, or differs from what you ordered, we will cover the reasonable cost of return postage or arrange collection at our expense.
4. Non-Returnable Items & Exceptions
Unless faulty upon arrival, the following items are exempt from our standard 14-day return policy:
  • Heavy Agricultural Machinery & Used Equipment: Tractors, trailers, balers, and large machinery purchased following physical inspection, bespoke specification, or via commercial negotiation.
  • Business-to-Business (B2B) Orders: Purchases made on behalf of a business, farm, or commercial trade account are exempt from consumer distance-selling cancellation rights, unless agreed in writing prior to dispatch.
  • Special Orders & Custom Parts: Items ordered specifically to your requirements or cut to length (such as custom hydraulic hoses, belts, or chains).
  • Electrical & Electronic Components: ECU units, sensors, or electrical parts once the manufacturer seal has been broken or the part has been fitted.
  • Used Fuel/Oil Equipment: Any petrol- or oil-powered machinery (such as chainsaws, strimmers, or mowers) that has been filled with fuel or oil and started.
5. Damaged or Faulty Goods
Please inspect your delivery upon arrival.
  • If a parcel or pallet arrives visibly damaged, please note this on the courier's delivery sheet and contact us within 48 hours with photographs.
  • Under the Consumer Rights Act 2015, if an item develops a fault within 30 days of delivery, you are entitled to a full refund. After 30 days and up to 6 months, we will offer a repair or replacement in the first instance.
  • New machinery and STIHL products are also covered by their respective manufacturer warranties. Please contact us for warranty support.
6. How to Initiate a Return
  1. Contact our team at parts@dealwales.co.uk or call 01446 781711 to request a Return Authorisation. Please provide your order number, the item(s) you wish to return, and the reason for return.
  2. Package the item securely in its original packaging.
  3. Send or deliver the item to our depot:
    DEAL Wales (Returns)
    Old Middle Hill
    Walterston, Llancarfan
    Vale of Glamorgan
    CF62 3AD
    United Kingdom
7. Refund Processing
  • Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
  • Approved refunds will be processed back to your original payment method within 5 to 7 working days of us receiving the returned goods (and no later than 14 days as required by law).
  • Original standard delivery charges will be refunded for full order cancellations made within the 14-day consumer cooling-off period. Enhanced or palletised freight surcharges are non-refundable unless the item is faulty.
8. Contact Us
If you have any questions about returning an item, please get in touch:
  • Email: parts@dealwales.co.uk
  • Phone: 01446 781711
  • Address: Old Middle Hill, Walterston, Llancarfan, Vale of Glamorgan, CF62 3AD